Please note during busy periods there may be delays to the dispatch of orders and processing of returns.
Please note as of 26/07/2023 we will now be servicing non- European Union countries from our UK & ROW website to improve your experience.
Check you are shopping from the correct site here.
WHAT WEBSITE SHOULD I SHOP FROM?
Customers in the UK, Rest of World & Non-EU countries need to shop from our UK store:
Customers in Europe need to shop from our EU store:
Customers in the USA, Canada and Puerto Rico need to shop from our US store:
If you are not shopping from the correct store you will not be able to select your country as a shipping destination. Please ensure you are on the correct store to be able to place a successful order.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You no longer need to create an account to place an order with us.
However if you create an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account. You will also become a member of our beach club rewards loyalty programme.
CAN I RECEIVE A DISCOUNT CODE FOR MY ORDER?
If you have not yet subscribed to our newsletter, you are eligible for a 10% discount off your first order. Join our beach club and become a member for our exclusive offers and promotions.
WHAT PAYMENT METHODS DOES MELISSA ODABASH ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
We accept Visa, MasterCard, Klarna, Paypal, American Express, Visa Debit, Visa Delta, Electron and JCB cards.
All payments are processed through a secure checkout system via Shopify Pay and Stripe.
IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?
If your order is damaged or gets lost during transit, we are able to raise a claim for you against the courier. Each courier has a different process regarding these matters and this will be outlined on their respective website.
Orders dispatched from our distribution warehouse destined for UK based delivery addresses on a standard service are dispatched via Royal Mail (unless otherwise stated).
The orders are dispatched on a 48hour delivery service, however on occasion due to circumstances out of our control this can take longer. Royal Mail do not require a signature for the receipt of your order, if you are unable to accept your delivery Royal Mail will leave a calling card indicating if this has been left with a neighbour, or taken back to the local depot to await collection.
UK NEXT WORKING DAY DELIVERY
UK next working day delivery is available at checkout.
Orders must be placed before 2pm, Monday to Thursday for Next Day delivery orders placed after 2pm on Thursday will deliver the following Monday, excluding bank holidays.
Please be advised that this does not include Saturday/Sunday delivery.
UK SATURDAY DELIVERY
UK Saturday delivery is available at checkout.
Orders must be placed before 1pm Monday to Friday for Saturday Delivery.
DPD, DHL, UPS, Skynet
Orders dispatched to Europe and ROW are delivered via DPD, DHL, UPS, Skynet (unless otherwise stated). Once your order has been dispatched you will receive a shipment email containing your tracking information for your order, once this has been activated you will be able to monitor the progress of your orders journey to you.
DPD, DHL, UPS and Skynet all have their own delivery procedures (which can differ from country to country) for when a customer is not available to accept delivery. Please visit their respective websites for accurate information.
You are able to track all of your order placed online using the tracking information in your despatch email. We strongly encourage all of our customers to track their orders, to keep informed about possible delays, delivery attempts or requests of further information from the courier.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
For UK standard shipping please allow 3-5 working days from dispatch for your order to arrive. For international orders, please see our guide here for a full list of countries we ship to and our estimated timescale.
WHAT SHOULD I DO IF MY ORDER IS LATE?
Once your order dispatches you will receive an email with tracking, please monitor this. If your order appears to be delayed or if your order is noted as delivered when you are still not in receipt of it please contact the customer care team.
CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
Once your order has been dispatched, we are unable to redirect your delivery to another address. To avoid any delays receiving your order, we suggest that you provide a suitable shipping address for the specified delivery times.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing your tracking information to track your order. We strongly encourage all of our customers to track their orders, to keep informed about possible delays, delivery attempts or requests for further information from the courier.
HOW DO I RETURN OR EXCHANGE AN ITEM?
You have 14 days to return your items to us for a full refund, if you return item(s) from your order outside of our returns period, you will no longer be eligible for a refund and instead a credit note will be issued. Items should be returned to:
To process your return simply visit www.royalmail.com/track-my-return/pick-a-retailer select Melissa Odabash from the list and either print your returns label or take the QR code into your local post office to create your return.
During the sale we receive an increased amount of orders; despatching and processing of returns may take longer than usual.
Melissa Odabash has two London stores, contact details can be found here. Our store team will be happy to assist you with any queries you may have.
Our stores operate separately to our online business and therefore have the following differences:
The stores are unable to accept online returns and further info on how to return your online order can be found here. Please note that the stores have their own returns policy, please contact the store for further info.
Our stores only hold the current collection and the online customer service team have no visibility into the stores current stock levels. For any specific stock inquiries please contact the store directly.
Online/email discounts are exclusive to online orders and cannot be redeemed in store unless explicitly stated.
DO YOU OFFER A REPAIRS SERVICE?
With our premium quality we expect your Melissa Odabash garments to last for many seasons, however should anything go wrong, we are often able to repair items up to a year after purchase. Contact email@example.com for further information. Please note that any discolouration or snags to the garment caused by wear are not deemed as a manufacturing fault. We would advise to take special care with our ribbed and ridges swimwear which is more prone to snagging.
DOES MELISSA ODABASH HAVE SEASONAL SALES?
The Melissa Odabash sale takes place once a year in August. We also hold a sample sale, once a year in a Central London Location. Details of this can be received by registering with Melissa Odabash Online or following the links to our social media platforms & blog.