FAQ's

 

WHAT WEBSITE SHOULD I SHOP FROM? 

Customers in the UK, Rest of World & Non-EU countries need to shop from our UK store:

www.odabash.com

Customers in Europe need to shop from our EU store:

www.eu.odabash.com

Customers in the USA, Canada, South America & Caribbean need to shop from our US store:

www.us.odabash.com 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You do not need to create an account to place an order with us, you can check out as a guest.

However, if you create an account with us, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account. You will also become a member of our Beach Club Rewards programme and receive exclusive discounts and promotions throughout the year.

DO YOU OFFER A DISCOUNT ON FIRST ORDERS?

  • We offer a 10% Welcome discount for first time buyers when you subscribe to our newsletter. You can subscribe here.
  • Please note that discount codes must be entered at checkout and cannot be applied to your order once it has been placed.
  • Please note that codes cannot be used in conjunction with any other offers or promotions.
  • Join our beach club rewards program and become a member for exclusive offers and promotions throughout the year.

WHAT PAYMENT METHODS DOES MELISSA ODABASH ACCEPT? 

We accept Visa, MasterCard, PayPal, American Express, Visa Debit, Visa Delta, Electron and JCB cards.

All payments are processed through a secure checkout system via Shopify Pay and Stripe.

We also offer payment options with Klarna, read more here

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

  • For UK Royal Mail standard shipping please allow 3-5 working days from dispatch for your order to arrive.
  • For UK Next Working Day delivery, please ensure orders are placed before 2pm for same day dispatch.
  • For international orders, please see our guide here for a full list of countries we ship to and our estimated timescale. 

There may be the occasional delay due to unforeseen delays with the courier or customs clearance processes which are out of our control*

WHAT SHOULD I DO IF MY ORDER IS LATE? 

Once your order has been dispatched, you will receive an email with tracking information, please monitor this. If your order appears to be delayed or if your order is noted as delivered when you are still not in receipt of it, please contact the customer care team.

HOW CAN I CHANGE OR CANCEL MY ORDER?

If you need to make any amendments to the size or address on your order, please email shop@odabash.com (UK/ROW) with your order number & amendment requirements as soon as possible.

We cannot add additional items to orders once they have been placed.

Please note that we cannot make any amendments to orders once they have been dispatched.


HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, we will send an email including your tracking information. Please allow up to 24 hours for the tracking link to activate.
If you are unable to locate your tracking information, please email our customer care team.


HOW DO I RETURN OR EXCHANGE AN ITEM? 

All returns must be made within 14 days from the date of delivery to ensure your full refund. Item(s) returned outside of this period will not be eligible for a refund and instead a credit note will be issued.

Please ensure that all item(s) are returned in the original condition with tags attached and hygiene strip in place.

Please be advised that we do not offer an exchange process.

UK RETURNS:

Simply visit https://www.royalmail.com/track-my-return and select Melissa Odabash from the list and either print your returns label or take the QR code into your local post office to create your return.

INTERNATIONAL RETURNS:

It is the customer’s responsibility to cover the costs for this unless the return is a result of our error.

If you are returning items from outside the EU, please ensure you mark them as 'British Commercial Returns'.

Please send your return to the following address:

C/o Avalon Fashions/Melissa Odabash
Logistics House
Charles Avenue
Burgess Hill
West Sussex
RH15 9TQ

Please ensure to obtain a proof of postage receipt for your return.

WHAT SIZE SHALL I BUY?

  • Melissa Odabash swimwear fits small to size; therefore, we would advise to size up from your normal swimwear size.
  • Different styles have different coverage, we advise keeping this in mind when selecting your size.
  • Melissa Odabash Beachwear fits true to size and is often designed to have a relaxed fit.
  • Please see our product FAQ page and our swimwear fit guide for details and sizing tips for our signature styles.
  • If you need any further assistance on finding your perfect Odabash fit please contact our customer care team via email or live chat.

CAN MY ORDER BE GIFT WRAPPED? 

  • If your order is a gift and you would like this to be gift wrapped in our branded Odabash packaging. This can be selected at checkout.
  • Please be advised that gift wrapping includes, branded tissue paper and a branded gift pouch.

HOW TO I CARE FOR MY MELISSA ODABASH GARMENTS?


Wash care instructions can be found inside the garment itself, please read carefully before washing.

We advise items are rinsed before first time wear as fabrics may not be completely colour fast.


Due to the delicate nature of our fabrics and to ensure your Melissa Odabash swimwear & beachwear remains in perfect condition, please follow the care guidelines to ensure longevity:

SWIM CARE:

  • Rinse after wearing.
  • Hand wash with a very mild detergent.
  • Reshape whilst wet.
  • Do not tumble dry, do not iron.
  • Sun block, lotions, oils, and chlorine can cause discolouration - this is not a manufacturing defect.
  • Melissa Odabash swimwear comes with a reusable, waterproof pouch which is perfect for storing your swimwear.
  • Lay flat to dry, away from strong sunlight.
  • 'Ribbed' & 'Ridges' swimwear fabrics are easily prone to snagging, please ensure to keep away from rough surfaces.

BEACH CARE:

  • Hand wash with a very mild detergent in cold water
  • Some items are dry clean only, please check the label before washing.
  • Lay flat to dry, away from direct sunlight.
  • Sunblock, lotions, oils, and chlorine can cause discolouration.
  • Knit or crochet garments must be stored folded and not hung.
  • Do not tumble dry, do not iron.
  • Please note that beachwear styles that are made from 100% viscose are subject to possible shrinkage therefore we would kindly remind you to take extra care when washing and drying these garments.

ACCESSORIES:

  • Use a damp soft cloth/sponge, (nothing with a rough service that could cause abrasions).
  • Wash grubby areas only with a very mild detergent.


WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

Melissa Odabash garments are made with premium quality fabrics, and we would them to last for many seasons, however if you have a concern with a faulty or damaged item, please contact shop@odabash.com and we would be happy to review the matter for you.

DOES MELISSA ODABASH HAVE SEASONAL SALES?

The Melissa Odabash official sale takes place once a year in August. Sign up to our newsletter for the latest Odabash news to be notified of any promotions, sales, or sample sales we hold.

STORE POLICY

Our stores operate separately to online and therefore have the following differences:

Melissa Odabash has two London stores, contact details can be found here. Our store team will be happy to assist you with any queries you may have.

CAN I RETURN MY ORDER IN THE STORE?

The stores are unable to accept online returns and further information on how to return your online order can be found here. Please note that the stores have their own returns policy, please contact the store for further information.

WHAT STOCK DO YOU HAVE IN THE STORE?

Our stores only hold the current collection and the online customer care team have no visibility into the stores current stock levels. For any specific stock inquiries please contact the store directly.

CAN I USE MY ONLINE DISCOUNT IN STORE?

Online/email discounts are exclusive to online orders and cannot be redeemed in store unless explicitly stated.