Delivery & Returns

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  • Royal Mail 48hr tracked Standard Delivery (£5.00) 3-5 working days.
  • DPD Next Working Day delivery (£7.50), must be placed before 2pm.*
  • DPD Saturday Delivery (£10.00), must be placed before 1pm Monday – Friday.

*Monday to Thursday for Next Working Day delivery orders placed after 2pm on Thursday will
deliver the following Monday, excluding weekends & bank holidays.


  • Please refer to our shipping destination guide here for more details on international shipping services, delivery times & costs.
  • Orders may be subject to import duties and taxes, which are the customer’s responsibility to pay. We have no control over these fees, you may wish to contact your local customs office for current charges before you place your order.
  • Please be advised that import duties and taxes are non-refundable.

Orders placed before 2pm will be processed and dispatched the same day (excluding weekends).
Please note orders do not dispatch on Saturday or Sunday.


We hope you are completely satisfied with your Melissa Odabash purchase, however if you do wish to return an item for any reason you may do so up to 14 days from the date of delivery for a refund.

If you return item(s) outside of our returns period, you will no longer be eligible for a refund and instead a credit note will be issued.

The item(s) must be returned in its original condition & packaging, with all labels and hygiene strips intact. In the interest of hygiene, we request you wear underwear when trying on your swimwear.

We cannot accept any returns that do not meet the above requirements.

It is imperative for all returns for the customer to obtain proof of postage with a tracking number to ensure a refund. We are not liable for goods not returned to us.


We offer free returns within the UK.

Simply visit and select Melissa Odabash from the list and either print your returns label or take the QR code into your local post office to create your return.

Please ensure to obtain a proof of postage receipt for your return.


It is the customer’s responsibility to cover the costs for this unless the return is a result of our error.

If you are returning items from outside the UK, please ensure you mark them as 'British Commercial Returns'.

Please send your return to the following address:

C/o Avalon Fashions/Melissa Odabash
Logistics House
Charles Avenue
Burgess Hill
West Sussex
RH15 9TQ

Please ensure to obtain a proof of postage receipt for your returns.


Once your returns have been received, you will be notified of this via email. You will be sent a separate email notifying you that your refund has been processed.

We aim to issue refunds within 1-2 days of them being processed, however please allow longer during sale periods.

Your refund will be issued to the same form of payment that you originally used to place your order.

Please allow up to 14 days for refunds, to be visible in your account, depending on your provider.


If you are unable to return your order inside of the 14 day time frame please contact us at at your earliest convenience.

Returns received outside of the 14 day time frame may be accepted at the discretion of our customer care team, and may only be refunded in the form of an e-gift card. Your e-gift card can only be redeemed online and is valid for one year from the date issued.


The item(s) should be returned to us unworn, in its original condition & packaging, with all labels and hygiene strip intact.

Any swimwear returned without its zip lock swim bag will not qualify for a full refund and you will be deducted £5 per swim bag not returned to us.

Jewellery must be returned unworn in its jewellery pouch, with any tags attached. Please note that earrings are non-returnable and therefore not eligible for a refund, due to hygiene reasons.

Sandals must be returned in their dust bag. When trying on, please stand on a carpeted surface to protect the soles.

We may refuse to refund your purchase if we receive damaged goods. We will return the damaged goods to you.

Please ensure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.

E-Gift cards are non-returnable and cannot be exchanged for cash.

Personalised items are non-returnable and therefore not eligible for a refund.

Please note any items returned which do not adhere to these conditions will not be eligible for a refund.


Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase.

Items that become damaged as a result of wear and tear are not considered to be faulty.

If an item becomes faulty after a period, please contact customer care team before returning it. We would be more than happy to assist you on finding a solution.

To Reference our full Terms & Conditions please click here.