Delivery & Returns

 

 Shipping & Delivery - UK

  • UK orders selected for a next working day delivery service must be placed before 2pm (excluding weekends & bank holidays)
  • UK orders selected with standard shipping are delivered by 48hr tracked Royal Mail service and take 2-3 days to be delivered from dispatch date. (excluding bank holidays).

Shipping & Delivery - Rest of World Countries

  • Orders may be subject to import duties and taxes, which are the customer’s responsibility to pay.
  • We have no control over these fees, you may wish to contact your local customs office for current charges before you place your order.
  • For more details on international shipping destinations and costs please refer to our guide here.

    Our Returns Policy

    You will no longer need to log into your account and generate an RMA number. This is no longer required, so please follow the new instructions on your paper work within your order.

    We hope you are completely satisfied with your Melissa Odabash purchase, however if you do wish to return an item for any reason you may do so up to 28 days from the date of receipt for a refund.

    The item(s) should be returned to us in its original condition & packaging, with all labels intact. In the interest of hygiene, we request you wear underwear when trying on your swimwear.

    We may refuse to refund or exchange your purchase if we receive damaged goods. We will, however, return the damaged goods to you.
    Please make sure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.

    It is imperative for all returns for the customer to obtain proof of postage with a tracking number to ensure a refund. We are not liable for goods not returned to us.

    If you misplace your proof of postage receipt, please refer to your Royal Mail returns email to obtain your returns tracking number. 

    UK Returns

    We offer free returns within the UK:

    • Please visit: www.royalmail.com/track-my-return 
    • Select 'Melissa Odabash' from the list.
    • Either print your label or take the QR Code into your local Post Office to create the return.
    Rest of World Returns

    If you do not have a returns label or are returning from outside of the UK, please send your return to the following address:
    C/o Avalon Fashions/Melissa Odabash

    Logistics House,

    Charles Avenue, 

    Burgess Hill,

    West Sussex, 

    RH15 9TQ

    • If you are returning an order from outside of the UK, it is the customer’s responsibility to cover the costs for this unless the return is a result of our error.
    • If you are returning items from outside the EU please ensure you mark them as 'British Commercial Returns' to ensure your refund.

    Refunds

    • After we have received your returns, you will be notified of this via email. 
    • Once your returns have been processed, a refund will be issued in the same form of payment that you originally used, you will be notified of this via 'credit memo' email.
    • We aim to process returns the day we receive them, however during busy periods it may take a couple of days. Please allow up to 14 days for refunds, depending on your provider for the refunded amount to be visible in your account. 

    Late Returns

    • If you are unable to return your order inside of the 28 day time frame please contact us at shop@odabash.com
    • Any returns received outside of the 28 day time frame may be accepted at the discretion of our Customer Service team, and may only be refunded in the form of a gift card. Your Gift Card can only be redeemed online and is valid for up to a year after it is issued to you, after which it will expire.

    Return Conditions

    • The item(s) should be returned to us in its original condition & packaging, with all labels intact. Please note any items returned which do not adhere to these conditions will be deemed as faulty.

    • We may refuse to refund or exchange your purchase if we receive damaged goods. We will, however, return the damaged goods to you.

    • Please make sure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.

    Swimwear
    All swimwear must be returned unworn, in its zip lock swim bag, with its hygiene strip intact to guarantee a full refund. In the interest of hygiene, we request you wear underwear when trying on your swimwear. Any swimwear returned without its zip lock swim bag will not qualify for a full refund and you will be deducted £5 per swim bag not returned to us.

      Beachwear
      All beachwear must be returned in its original condition, unworn with its labels attached.

        Flip Flops
        Please return all footwear items in their dust bag. When trying on, please stand on a carpeted surface to protect the soles.

          Jewellery
          Jewellery must be returned unworn in its jewellery pouch, with any tags attached. Please note that Earrings are non-refundable due to hygiene reasons.

              Exceptions Gift cards are non-returnable and cannot be exchanged for cash. Personalised swimwear and bags are non-returnable. 


              E-Gift Cards

              E-Gift Cards are delivered by email and can only be redeemed online.


              Faulty Items
              • Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty
              • If an item becomes faulty after a period of time then please contact customer services before returning it. We will either repair or replace the item at our discretion.

              To Reference our full Terms & Conditions please click here