Delivery & Returns
Shipping & Delivery - UK, Europe and Rest of World Countries
- If your order is placed before 3pm it should be processed and dispatched the same day. We cannot amend your order once it has been dispatched. Please check your confirmation email detail carefully.
- UK orders selected for a next day delivery service must be placed before 2pm. The next day delivery service is for the next working day, this does not include Saturday delivery.
- UK orders selected with standard shipping takes 2-3 days to be delivered from dispatch date.
- European and Rest of World countries vary, a guideline for delivery times are detailed at the Checkout page. These orders may be subject to import duties and taxes which are the customer’s responsibility to pay. You may want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting to pay.
- Occasionally due to situations beyond our control, with third-party courier services some orders may take longer.
- Please Note: We do not ship on Saturday and Sunday.
Our Returns Policy
- We hope you are completely satisfied with your Melissa Odabash purchase, however if you do wish to return an item for any reason you may do so up to 21 from the date of receipt for a refund/ 28 days for international orders.
- To make a return, simply visit www.royalmail.com/track-my-return/pick-a-retailer select Melissa Odabash from the list and either print your returns label or take the QR code into your local post office to create your return.
- If you are returning an order from outside of the UK, it is the customers responsibility to cover the costs for this unless the return is a result of our error.
- If you are returning items from outside the EU please ensure you mark them as 'British Commercial Returns' to ensure minimal delays and refund.
- Returns address for all UK/EU/ROW countries:
ILG, c/o Avalon / Melissa Odabash, Logistics House, Charles Avenue, Burgess Hill, West Sussex, RH15 9TQ.
- It is imperative for all returns for the customer to obtain proof of postage with a tracking number to ensure a refund. We are not liable for goods not returned to us.
- Additional health and safety measures have been put in place in our warehouse. Customer returns are not handled for 72 hours after being received into the warehouse.
- If you are unable to return your order inside of the 28 day time frame please contact us at email@example.com
- Any returns received outside of the 28 day time frame may be accepted at the discretion of our Customer Service team, and may only be refunded in the form of a gift card.
- Your Gift Card can only be redeemed online and is valid for up to a year after it is issued to you, after which it will expire.
The item(s) should be returned to us in its original condition & packaging, with all labels intact. Please note any items returned which do not adhere to these conditions will be deemed as faulty.
- All swimwear must be returned unworn, in its zip lock swim bag, with its hygiene strip intact to guarantee a full refund.
- In the interest of hygiene, we request you wear underwear when trying on your swimwear.
- Any swimwear returned without its zip lock swim bag will not qualify for a full refund and you will be deducted £5 per swim bag not returned to us.
- All beachwear must be returned in its original condition, unworn with its labels attached.
- Please return all footwear items in their dust bag. When trying on, please stand on a carpeted surface to protect the soles.
- Jewellery must be returned unworn in its jewellery pouch, with any tags attached. Please note that Earrings are non-refundable due to hygiene reasons.
- Any personalised products purchased from our website cannot be returned for a refund or exchange.
- E-Gift Cards are non-returnable and cannot be exchanged for cash.
- We may refuse to refund or exchange your purchase if we receive damaged goods. We will, however, return the damaged goods to you.
- E-Gift Cards are delivered by email and can only be redeemed online.
Please make sure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.
- Unfortunately at this time we are unable to process exchanges, please process a return for the unwanted item(s) and place a separate order for the new items you wish to receive.
- You will be notified via email once your returns have been received.
- You will be notified via a second email once your returns have been processed and a refund has been issued.
- A refund will be issued in the same form of payment that you originally used.
- Returns are not handled for the first 72 hours after being received into the warehouse.
- We aim to refund your order as soon as possible once it has been processed.
- Please allow up to 5-10 days for refunds, depending on your provider for the refunded amount to be visible in your account.
- Once refunded you shall receive a ‘credit memo’ email from us to confirm your refund was processed.
- Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty
- If an item becomes faulty after a period of time then please contact customer services before returning it. We will either repair or replace the item at our discretion.
To Reference our full Terms & Conditions please click here