FAQ’s

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Yes, you must create an account to shop at www.melissaodabash.com.

However, you'll be able to enjoy benefits such as:

Track your orders and review past purchases

Request a return directly from your account

Add sold out items and products you love to your Wish List

Preview our new collections and register your interest for your favourite pieces through our seasonal look book

Save your address and card details so you can shop even quicker next time

 

 WHAT PAYMENT METHODS DOES MELISSA ODABASH ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and JCB cards.

All payments are processed through a secure checkout system provided by Sage Pay Ltd and Authroize.net

 

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

If your order is damaged or gets lost during transit, we are able to raise a claim for you against the courier. Each courier has a different process regarding these matters and this will be outlined on their respective website.

 ROYAL MAIL

Orders dispatched from our distribution warehouse destined for UK based delivery addresses are dispatched via Royal Mail (unless otherwise stated).

The orders are dispatched on a 24hour delivery service, however on occasion due to circumstances out of our control this can take longer. You are able to track your order once the tracking information has been activated by Royal Mail, this information can be located in your shipment email.

Royal Mail do not require a signature for the receipt of your order, if you are unable to accept your delivery Royal Mail will leave a calling card indicating if this has been left with a neighbour, or taken back to the local depot to await collection.  

 UPS and DHL

Orders dispatched to Europe and ROW are delivered via UPS or DHL (unless otherwise stated). Once your order has been dispatched you will receive a shipment email containing your tracking information for your order, once this has been activated you will be able to monitor the progress of your orders journey to you.

 DHL and UPS will require a signature for the receipt of your order unless safe place is agreed or a request is made.

 If you are not present at the delivery location when a successful delivery is attempted UPS will deliver your goods to your local UPS AccessPoint, this information will be noted on your tracking information.

 DHL will attempt delivery three times before the goods are returned unless specified or requested otherwise. 

 

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

 Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

If you need to make any amendments, please email shop@odabash.com (UK/ROW) shopUSA@odabash.com (USA) with your order reference number & amendment requirements.

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

Once your order has been dispatched, we are unable to redirect your delivery to another address. To avoid any delays receiving your order, we suggest that you provide a suitable shipping address for the specified delivery times.

 

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your tracking information to track your order.

 

HOW DO I RETURN OR EXCHANGE AN ITEM?

You have 28 days to return your items to us for a full refund, Items should be returned to:

UK/Non-USA                                                           USA

ILG                                                                      Melissa Odabash c/o Bergen Logistics
c/o Avalon / Melissa Odabash                      7300 West Side Avenue
Logistics House                                               North Bergen, NJ 07047    
Charles Avenue                                               USA                 
Burgess hill                                 
West Sussex
RH15 9TQ                                                 

DO YOU OFFER A REPAIRS SERVICE?

Being such high quality, we expect your Melissa Odabash garments to last for many seasons, however should anything go wrong, we are often able to repair items up to a year after purchase. Contact shop@odabash.com for further information.

 

DOES MELISSA ODABASH HAVE SEASONAL SALES?

The Melissa Odabash sale takes place once a year around the start of August. We also hold a sample sale, once a year in a Central London Location. Details of this can be received by registering with Melissa Odabash Online or following the links to our social media platforms & blog.