Ines Embroidered Maxi Kaftan

C A R E    I N S T R U C T I O N S 

Due to the delicate nature of the fabric, to ensure your Melissa Odabash swim & beachwear stays in perfect condition, we advise that most pieces bought from our website are hand-washed with a very mild detergent, reshaped whilst wet & laid flat to dry, away from strong sunlight; take extra care with any embellishments or trims.

Some of our cotton pieces can be machine washed on a delicate cycle, however we still advise hand-washing to be the best method.

Care must be taken when wearing to avoid catching or snagging near rough surfaces.

Always read the garments care label.

For any further advice in regards to care of your Melissa Odabash pieces, please contact shop@Odabash.com

Shipping & Delivery

UK & Non-USA countries

Most in-stock items are shipped within 24 hours and will arrive to a UK address the next business day.  All orders to European and ROW addresses are also sent express delivery however may take longer depending on Customs.

USA

All products are sent with UPS and automatically calculated by weight and destination. Items that are in stock will be sent out and recieved within 7-10 working days.

You will be notified if an item is out of stock. If you order items with different availability times, we will ship your order when your complete order becomes available. If you choose to have items shipped as they become available you will be billed for each. We do not ship on Saturdays and Sundays.

Shipments outside the EU:

Shipments outside of the EU may be subject to import duties and taxes, which are the responsibility of the recipient.
Rates vary by country and by what was ordered so we are not able to supply an estimated cost. 
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. We do not ship to the US, this is done solely through our US online Branch.

Our Returns Policy:

We hope you are completely satisfied with your Melissa Odabash purchase.

If you do wish to return an item for any reason you may do so up to 14 days from the date of despatch for a full refund (less postage costs) or an exchange, as long as it's returned to us in its original condition & packaging, with all labels intact. 

Goods must be unworn and unwashed and where relevant, hygiene strips must be in place.

In the interest of hygiene, please wear underwear when trying on briefs and avoid make up coming into contact with underwear or clothing when trying them on. We may refuse to refund or exchange if it's clear this hasn't been done, and return the goods to you.

Please also note that we cannot accept returns on the following:

- Any item that is returned more than 14 days after receipt.

- Any item that is damaged / has missing parts or is not in its original condition.

After we have received your refund request, we will process the refund and notify you via e-mail. The refund will be in the same form of payment that you originally used.

We aim to process refunds and exchanges the day we receive them, however during busy times it make take a couple of days. Please allow up to 14 days for refunds to be credited to your original payment method.

Returns can only be made directly through the website and should be sent to:

UK/ROW                                             USA

Avalon Fashion Returns                    Melissa Odabash Online
25 Grosvenor Street                          19 Franklin St.
London W1K 4QN                              Tenafly, NJ 07670
United Kingdom                                  USA

Gift cards are non-returnable and cannot be exchanged for cash.

To avoid delays in processing your return, please ensure that the returns note enclosed with your order is completed and returned with your parcel.

Please make sure goods are securely packaged to avoid damage in transit.

If an item becomes faulty after a period of time then please contact customer services before returning it. We will either repair or replace the item at our discretion.