FAQ’s

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

 

Yes, you must create an account to shop at www.melissaodabash.com.

However, you'll be able to enjoy benefits such as:

 

Track your orders and review past purchases

Request a return or exchange directly from your account

Add sold out items and products you love to your Wish List

Preview our new collections and register your interest for your favourite pieces through our seasonal look book

Save your address and card details so you can shop even quicker next time

 

 

WHAT PAYMENT METHODS DOES MELISSA ODABASH ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

 

We accept Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and JCB cards.

All payments are processed through a secure checkout system provided by Sage Pay Ltd and Authroize.net

 

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

All purchases are insured against theft and accidental damage whilst in transit with DHL from Melissa Odabash to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.

 

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

 

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

If you need to make any amendments, please email shop@odabash.com (UK/ROW) shopUSA@odabash.com (USA) with your order reference number & amendment requirements.

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

 

Once your order has been dispatched, we are unable to redirect your delivery to another address. To avoid any delays receiving your order, we suggest that you provide a suitable shipping address for the specified delivery times.

 

HOW CAN I TRACK MY ORDER?

 

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package with DHL/UPS.

 

HOW DO I RETURN OR EXCHANGE AN ITEM?

You have 14 days to return your items to us for a full refund, after which you can return for an exchange only up to 28 days after purchase. Items should be returned to:

UK/Non-USA                                         USA
Melissa Odabash Returns                 Melissa Odabash c/o Bergen Logistics
25 Grosvenor Street                            7300 West Side Avenue
London W1K 4QN                               North Bergen, NJ 07047
UK                                                           USA

 

 

DO YOU OFFER A REPAIRS SERVICE?

 

Being such high quality, we expect your Melissa Odabash garments to last for many seasons, however should anything go wrong, we are often able to repair items up to a year after purchase. Contact shop@odabash.com for further information.

 

DOES MELISSA ODABASH HAVE SEASONAL SALES?

 

The Melissa Odabash sale takes place once a year around the start of August. We also hold a sample sale, once a year in a Central London Location. Details of this can be received by registering with Melissa Odabash Online or following the links to our social media platforms & blog.